Order/Shipping FAQs

Do you ship outside the US?
No. Currently we ship orders only within the 50 US states.

How are your orders shipped?
To the 48 contiguous US states we ship UPS ground unless another preference is indicated. Depending on your distance from the Chicago area, packages shipped UPS ground should arrive within 5-7 business days. Other choices include UPS 2nd Day Air for an additional $15 charge and UPS Next Day Air for an additional $25 charge. US Priority Mail is another option, which we must use if you want your package shipped to a post office box, as UPS will not accept a post office box address for delivery. The US Postal Service indicates that packages sent US Priority Mail should arrive within 2-3 days. To Alaska and Hawaii we ship only US Priority Mail, which again should arrive within 2-3 days. UPS will not ship packages at its ground rate to Alaska and Hawaii (because all packages must go by air) and the cost of UPS 2nd Day Air and Next Day Air to Alaska and Hawaii is prohibitively high.

How soon are orders shipped once you receive them?
Within 24 business hours (Monday through Friday). Depending on time of day received, orders may be shipped the same day or the next day, Monday through Friday. Orders received Friday afternoon, Saturday, and Sunday will ship Monday.

What is your return policy?
Breast pumps are personal use items and as such cannot be returned. Books and videos are not returnable unless defective. Pillows and slings can be returned for a full refund within 10 days of receipt if they are clean, have not been washed, and are returned with the original packaging. Any other items can be returned within 30 days of receipt if unopened.